FAQ

FAQ2017-08-19T17:40:24+08:00
How can I trust you, I have never been China?2023-09-15T16:29:30+08:00

You may not trust me, but you can trust yourself. We can cooperate starting with small orders, and gradually get to know each other better. Building trust is a long-term process.

What is the privacy policy of your company?2015-12-03T17:30:58+08:00

We respect for all the customers, and make all the customers information confidential. We limit the scope of the information provided to third parties, and we allow its use only the customer permits.

We have great respect for our customers, and therefore, all information given to us is kept confidential.

What kind material you can produce?2015-12-03T17:26:22+08:00

Materials Available

1. Stainless Steel: AISI 201, AISI303, AISI304, AISI316, AISI316L  etc.

2. Steel: Q235, C20, C45,C75, 40Cr,etc.

3. Brass: C36000 (C26800), C37700 (HPb59), C38500 (HPb58), C27200 (CuZn37), C28000 (CuZn40) etc.

4. Bronze: C51000, C52100, C54400, etc.

5. Iron: 1213, 12L14, 1215,HT150, HT200, HT250,QT400-18,QT400-15,QT450-10,QT500-7,QT600-3,etc.

6. Aluminum: AL6061, Al6063, AL7075, AL5052 etc.

We provide material certificate with sample and order productions.

Is it possible to know how are my products going on without visiting your company?2023-09-15T16:26:38+08:00

A: We will provide a detailed production schedule and send weekly reports with digital pictures or videos that demonstrate the production progress.

If you make poor quality goods,will you return our money?2023-09-15T16:25:44+08:00

A: In fact, we will not take any chances and ship poor quality products to you. We have a perfect QC system to control the quality. We will identify all issues with your products before shipping. Additionally, we only manufacture goods of high quality until you are satisfied.

In the event that you receive any products of poor quality, we will either refund you the money or ship you the same quantity free in the next shipment.

Do you make the products according to my drawings, samples or thinking?2015-12-03T17:08:33+08:00

A: Yes, of course, we have our own R&D department.

WHAT PRICE TERMS YOU CAN QUOTE?2023-09-15T16:31:34+08:00

Incoterms

 

WHAT PARTS YOU CAN PRODUCE?2023-09-15T16:29:44+08:00

WHAT PAYMENT TERMS YOU CAN ACCEPT?2023-09-15T16:31:45+08:00

A: To be discussed.

WHERE IS YOUR WORKSHOP LOCATED?2023-09-15T16:31:42+08:00

A:In Ningbo

HOW LONG DOES IT TAKE YOU TO COMPLETE A NORMAL ORDER?2023-09-15T14:58:26+08:00

It depends.

For standard parts, we mostly have stock for spare parts, samples can be ready in 2-3 days.

For simple machining parts, it usually takes about 1-2 weeks.

For products that require mold manufacturing, it usually takes around 7 weeks to complete the samples.

The production lead time for bulk orders is usually 7-9 weeks.

HOW ZHONGYI CONTROL THE QUALITY?2023-09-15T15:05:25+08:00

Our QC team strictly follows ISO9001 or IATF16949 requirements to control the quality of each individual item.

Our QC team directly reports to the General Manager regarding any quality issues.

 

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